Terms of Purchase
Last Updated: September 2026
Thank you for shopping with Petoieuenn. We offer a carefully selected range of pet products organized across three core collections: Playtime, Outdoor Living, and Daily Essentials. These collections are intended to support everyday play, outdoor activities, routine care, and practical needs for pets and their owners.
This Financial and Transaction Policy explains the terms that apply to purchases and payment-related activities made through our online store. By submitting an order and completing payment, you acknowledge and agree to these provisions together with our Privacy Policy, Terms of Service, and other applicable store policies. We recommend reviewing these terms before completing your purchase.
1. Customer Eligibility and Agreement
By placing an order through Petoieuenn, you confirm that you have reached the legal age required to enter into a binding purchase agreement in your jurisdiction, generally 18 years of age or older. Customers are also responsible for determining whether the pet products they purchase may legally be imported, possessed, and used in their destination region.
Where permitted by applicable law, communications between customers and our support team may be retained or recorded for customer service, transaction verification, fraud prevention, security, and regulatory compliance purposes.
2. Payment Security and Personal Information
We take reasonable measures to protect personal and transaction-related information associated with purchases made through our store. The collection, processing, use, and protection of customer information are handled in accordance with our Privacy Policy and applicable requirements.
Our privacy and security practices may be revised periodically to reflect changes in our services, technology, operational requirements, or applicable standards. Continued use of our website following an update will be subject to the revised policies made available through the store.
3. Order Review Acceptance and Cancellation
Submitting an order does not automatically guarantee acceptance, fulfillment, or shipment by Petoieuenn. Orders may be reviewed, placed on hold, restricted, or cancelled when reasonably necessary. Circumstances may include unavailable inventory, suspected fraudulent activity, payment or billing irregularities, technical errors, or incorrect product pricing.
We may request additional payment or identity verification before an order is approved for processing. If an order is cancelled after payment has been successfully collected, the applicable amount will be returned to the original payment method. The time required for the refund to appear may vary depending on the customer's payment provider or financial institution.
Product prices, descriptions, specifications, dimensions, availability, and promotional offers may be updated or corrected when necessary without advance notice.
4. Product Images Dimensions and Manufacturing Variations
We make reasonable efforts to present product photographs, colors, measurements, materials, and other specifications as accurately as possible. Minor differences may nevertheless occur because of screen settings, lighting conditions, measurement methods, or normal manufacturing tolerances.
Small variations of this nature do not necessarily indicate that a product is defective. If a pet product received differs materially from the description or representation displayed on our website, customers may contact Petoieuenn and follow the applicable return or resolution procedure.
Before completing an order, customers are encouraged to review the full product description, measurements, specifications, intended use, and any relevant purchase conditions shown on the product page.
5. Website Errors and Incorrect Pricing
Although we work to maintain accurate product and checkout information, technical issues, system errors, or other unintended website problems may occasionally result in inaccurate prices, descriptions, availability information, or transaction details.
If an order is submitted using a price that is clearly incorrect because of a technical or administrative error, Petoieuenn may cancel the affected transaction. If payment has already been collected, we will notify the customer when appropriate and issue a refund to the original payment method.
We reserve the right to correct pricing mistakes, inaccurate product information, and other website errors after they are identified.
6. Product Availability and Estimated Delivery
Inventory information displayed on our website represents the availability information accessible to us at the relevant time. Displayed stock status does not constitute an absolute guarantee that a particular product will remain available until the order has been processed.
Once payment has been successfully confirmed, eligible orders proceed to processing and preparation for shipment. International delivery may require up to 30 calendar days after payment, depending on the destination and applicable logistics conditions.
Estimated delivery periods may be affected by circumstances outside our direct control, including carrier congestion, severe weather, customs processing, transportation interruptions, or broader supply chain disruptions.
If an ordered item becomes unavailable before shipment, our customer service team may contact the customer regarding the unavailable product. Depending on the circumstances, the order may be adjusted or a refund may be issued for the affected item.
7. International Orders and Import Requirements
Customers ordering pet products for delivery outside our primary operating territory should be aware that international purchases may be subject to additional requirements or limitations. Depending on the destination, the following conditions may apply:
- Warranty terms or product support arrangements may differ between regions.
- Local customer service, maintenance, or repair facilities may not be available in every destination.
- Product instructions, care information, safety notices, or related documentation may primarily be provided in English.
- Products, packaging, labels, or accompanying documentation may differ from specific requirements applicable within the destination jurisdiction.
- Customers are responsible for determining whether purchased pet products are appropriate for their intended use and permitted for import into the destination.
Important Notice: The customer is responsible for confirming that products purchased from Petoieuenn may lawfully be imported into the destination and used in accordance with applicable local requirements.
8. Duties Taxes and Additional Import Charges
Unless otherwise stated during checkout, the amount displayed when an order is placed covers the product price and any shipping charges presented at that time. Additional costs assessed after shipment, including customs duties, import taxes, VAT, customs clearance fees, brokerage charges, or similar destination-related expenses, may be imposed by local authorities or logistics providers.
Where such charges apply, they are the responsibility of the recipient or importer of record. Petoieuenn does not determine or control the amount of these charges, the timing of their assessment, or the procedures used by customs authorities and third-party service providers to collect them.
9. Policy Framework and Business Information
This Financial and Transaction Policy forms part of the terms governing purchases made through Petoieuenn. It should be reviewed together with our Privacy Policy, Terms of Service, and any other policies or conditions applicable to orders placed through our online store.
Petoieuenn is operated and administered by the following business entity:
- Store Name: Petoieuenn
- Company Name: Hongkong Stellar Horizon Trading Limited
- Business Address: Room 1123&1132, 11/F, Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong
Customer Support: For questions concerning payments, orders, shipping status, transaction records, or other shopping-related matters, customers may contact our support team using the information below.
- Email: support@petoieuenn.com
- Phone: +1 (443) 241-9314
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM EST